Professional Summary

​Passionate learning and development professional that strives to create engaging learning experiences and solve performance gaps. Analytic problem solver that continuously seeks to improve processes through effective needs analyses. Highly skilled in various learning technologies. Excels at providing exceptional customer service to internal and external customers.

Experience

Sr. Instructional Designer
Payless ShoeSource / Topeka, KS / Aug. 2018 – Apr. 2019
  • Applied ADDIE, AGILE, and ARCS instructional design methodologies to rapidly develop self-paced and virtual instructor-led training.
  • Developed digital storyboards for eLearning audio, video, and content design reviews.
  • Produced facilitator and participant guides, visual aids, and multimedia presentation materials to enhance learning experience in English, French (Canadian), and Spanish (Latin America).
  • Simultaneously managed multiple educational projects from conception through implementation, working with business partners and SMEs.
  • Implemented a new learning management system to deliver computer-based training.
  • Moderated and lead virtual instructor-led training.
  • Collaborated with cross-functional teams to develop and implement engaging and impactful learning solutions.
  • Mentored coworkers on use of technology tools and instructional design models.

Learning & Talent Development Specialist
Stormont Vail Health / Topeka, KS / Sept. 2017 – Aug. 2018
  • Optimized learning management system’s administrative procedures for student demographic and license imports, course assignments, reporting, and on-going maintenance.
  • Applied multiple systematic instructional design models to rapidly design and develop self-paced eLearning solutions.
  • Simultaneously managed multiple educational projects, working with various clinical and non-clinical staff across the organization.
  • Facilitated technical and behavioral courses online and in the classroom.
  • Supported internal and external presenters with audio, technology, and visual needs.
  • Educated and supported teammates on instructional design and technology best practices and usage.
​
Instructional Designer
Newcomer Funeral Service Group / Topeka, Kansas / Apr. 2015 – Aug. 2017
  • Developed high-quality training content, including facilitator guides, presentations, and participant guides for instructor-led courses, as well as tool kits and job aids to strengthen technical and behavior-based skills.
  • Facilitated technical and behavioral courses virtually and in the classroom.
  • Oversaw the design and development of superior-quality eLearning programs to support the rollout and implementation of policies and operational procedures, as well as software installations and upgrades.
  • Successfully implemented a learning management system and served as the LMS Administrator.
  • Independently managed multiple projects from conception through implementation and cultivated trusted relationships with all Field and Home Office Associates, as well as vendor partners.
  • Sought creative ways to provide relevant learning to licensed crematory operators, funeral directors, and embalmers.
  • Developed and maintained continuing education programs in multiple states.

Funeral Director In Charge
Newcomer Funeral Service Group / Topeka, KS / Feb. 2012 – Apr. 2015
  • Researched and analyzed business reports to evaluate and improve staff and funeral home performance.
  • Managed employee relationships through effective communication, coaching and mentoring, training, and provided consistent feedback and encouragement.
  • Educated families and community on various funeral service offerings.

Funeral Director/Embalmer
Newcomer Funeral Service Group / Topeka, KS / Jan. 2010 – Feb. 2012
Retz Funeral Home / Sheffield, IA / Jan. 2007 – Dec. 2009
Self Employed Contractor / Mason City, IA / Jan. 2007 – Dec. 2009
Hogan–Bremer–Moore Colonial Chapels / Mason City, IA / Sept. 2005 – Nov. 2006

Education

M.S. Instructional Design and Technology
Emporia State University, Emporia, KS

B.A. Management
Buena Vista University, Storm Lake, IA
​
Graduate Certificate in eLearning & Online Teaching
Emporia State University, Emporia, KS

Key Skills

Attention to Detail
 
Business Development
 
Change Management
 
Creativity
 
Critical Thinking
 
Instructional Design
 
Project Management
 
Strong Networking
 
Superior Technology

Tech Skills

Adobe Dreamweaver
 
Adobe Illustrator
 
Adobe InDesign
 
Adobe Photoshop
 
Adobe Premiere Pro
 
Articulate
 
Camtasia
 
Go To Meeting
 
Lectora
 
Learning Management Systems
 
Microsoft Office Suite
 
Microsoft SharePoint
 
Microsoft Skype
​
WebEx

Video Production Equipment

​Zoom

Copyright © 2020 Abby Stafford